Funds are held by the designated third-party escrow institution in applicable insured accounts, separate from EAG operating funds. Dispute resolution, including arbitration where required, is governed by the applicable transaction agreement. Every represented asset is subject to EAG's documented inspection and verification process before the transaction proceeds.
Your purchase funds are sent by bank wire to the designated third-party escrow account identified in the transaction agreement. The funds are held separately from EAG operating funds and remain in escrow until the applicable transaction conditions have been completed and confirmed.
EAG's legal and transaction professionals conduct a thorough review of the asset's title, ownership history, and available documentation. Any identified liens, encumbrances, or outstanding claims are addressed before the transaction advances, providing both parties with documented transaction clearance before funds are released.
A qualified independent inspector evaluates the asset on-site against its VIN, HIN, or applicable serial number and EAG's documented inspection checklist. The inspection covers mechanical condition, structural integrity, equipment, and relevant documentation. The completed inspection report is provided to the buyer before the transaction proceeds.
Full payment is settled by authenticated bank wire only. EAG does not accept cash, cryptocurrency, or any unverified payment method. Every wire instruction is confirmed directly with the buyer before processing — there are no exceptions to this requirement.
Once the applicable escrow conditions are satisfied and payment is confirmed, EAG coordinates the release and transportation of the asset to the buyer's destination. Transportation is arranged with appropriate insured carriers, with shipment tracking provided from pickup through confirmed delivery.
After delivery is confirmed and accepted by the buyer, EAG coordinates the applicable title, ownership, and registration documentation. Required documents are prepared and notarized through the appropriate professionals and submitted to the applicable authorities. The buyer receives a complete closing package, including applicable title and ownership documentation, the inspection report, and confirmation of escrow settlement.
Every transaction handled by EAG is governed by a set of contractual protections designed to keep your funds secure, your asset verified, and your interests represented at every stage — from the moment your deposit is received through to final title transfer.
Your funds are held in the designated third-party escrow account identified in the transaction agreement, separate from EAG's operating funds. Funds are not released except in accordance with the applicable transaction agreement and completion of the required transaction conditions. Any payment request that falls outside the documented EAG transaction process should be reported to us immediately.
If the asset you receive materially differs from the description and transaction terms agreed in writing, you have seven days from delivery to notify EAG and initiate a formal claim. EAG will review the claim in accordance with the applicable transaction agreement and guarantee terms. If a covered material discrepancy is confirmed, the applicable refund and return process will proceed in accordance with those terms.
EAG acts as the transaction intermediary and coordinates the transaction process between the buyer, seller, escrow institution, inspection professionals, and applicable service providers. Where the applicable transaction agreement provides for independent arbitration, a dispute is reviewed according to the agreed dispute-resolution procedure and the available inspection, transaction, and closing records.
Your personal and financial information is handled using appropriate security measures and is shared only as necessary to facilitate the transaction, including with escrow, banking, inspection, insurance, transportation, legal, or regulatory service providers where applicable. Transaction records are maintained securely in accordance with EAG's Privacy Policy and applicable privacy requirements.
Every asset we ship is insured at full purchase value from the moment it leaves the seller's location to the moment it arrives with you. If something goes wrong in transit — damage, theft, or loss — EAG manages the insurance claim on your behalf. You carry no financial risk for anything that happens between dispatch and delivery.
Title and ownership transfer are completed in accordance with the applicable transaction agreement and the requirements of the relevant jurisdiction. Following delivery and buyer acceptance, EAG coordinates the required ownership and registration documentation through the appropriate professionals and authorities. The buyer receives a complete closing package, including applicable title and ownership documentation, the inspection report, and confirmation of escrow settlement.
Answers to the questions buyers ask most often about how EAG protects their funds, verifies the asset, and handles the transaction from start to finish.
Your funds are deposited into the designated third-party escrow account identified in the transaction agreement and held separately from EAG's operating funds. The funds remain in escrow while the applicable transaction conditions are completed, including delivery and the buyer's inspection and acceptance period. Release or return of funds is handled according to the applicable transaction agreement and guarantee terms.
Before anything ships, a qualified independent inspector visits the asset in person and performs a documented inspection covering mechanical condition, structural integrity, applicable identification numbers, equipment, and relevant documentation. The completed inspection report is provided to the buyer before the transaction proceeds. The asset is released for transportation only after the applicable inspection and transaction requirements have been completed.
If something isn't right when your asset arrives, you have seven days from delivery to notify EAG and initiate a formal claim. EAG will review the claim in accordance with the applicable transaction agreement and guarantee terms. Where the applicable transaction agreement provides for independent arbitration, the dispute will be reviewed according to the agreed dispute-resolution procedure and the available inspection and transaction records. Any refund or return will be handled in accordance with the applicable guarantee and transaction terms.
Transportation arranged through EAG is insured in accordance with the applicable carrier and insurance policy. Coverage is arranged before dispatch, and shipment tracking is provided through delivery. If covered damage or loss occurs during transit, EAG coordinates the applicable claim process with the transportation and insurance providers.